Refund policy

## Return & Exchange Policy – LUXENT

At LUXENT, we care about your complete satisfaction with every piece you acquire from our luxury fragrances, so we've set a clear policy for exchanges in exceptional cases.

**Conditions for accepting an exchange request:**

1. You must contact us within **48 hours** of receiving your shipment via email or WhatsApp.
2. The amount of fragrance used must not exceed **2 ml**.
3. The product must be in its original packaging and condition as much as possible.
4. When reaching out, please include:
   - Order number
   - Registered phone number on the account
   - Clear photos showing the product's condition and the issue (in case of a defect or damage)

**Regarding refunds:**
After our team receives and inspects the returned product, the refund amount will be processed within **7 to 14 business days**, once all the above conditions have been confirmed.

**Important note:**
Exchanges or returns do not cover cases where the reason is that the fragrance's scent doesn't match personal taste, as this depends on a purely personal experience.

We always strive to provide the best possible experience, and our team is ready to answer any inquiries.